Refund & Cancellation Policy

At **Travel Holic World**, we aim to provide the most flexible car rental experience possible. We understand that travel plans can change unexpectedly. This Refund & Cancellation Policy outlines the procedures for canceling a reservation and the conditions under which a refund may be issued.

1. Cancellation Window

Most car rental bookings made through our portal are fully refundable if canceled at least **48 hours prior to the scheduled pickup time**. However, specific "Deal" or "Secret" rates may have more restrictive cancellation windows. The exact cancellation terms for your reservation will be provided by your agent during the phone booking process and will be included in your confirmation email.

2. How to Request a Cancellation

To cancel your booking, you must contact us directly via our support line at **+1 (844) 967-3326**. Cancellations made directly with the car rental brand (e.g., Hertz or Alamo) may not be recognized by our system, and you may still be subject to charges. Please have your booking reference number ready when you call.

3. Refund Eligibility

• **Full Refund:** Eligible for cancellations made within the free cancellation window specified at the time of booking.
• **Partial Refund:** If a cancellation is made after the free window but before the pickup time, a "cancellation fee" (typically equal to 1-2 days of rental cost) may be deducted.
• **No Refund:** In cases of "No-Show" (where the car is not picked up and no prior cancellation was made), no refund will be issued. Similarly, early returns of vehicles are generally not eligible for a refund of the unused days.

4. Processing Times

Once a refund is approved, it will be processed back to the original form of payment. Please allow **7 to 10 business days** for the refund to appear on your bank statement, depending on your financial institution's processing times. Travel Holic World is not responsible for any delays caused by the banking system.

5. Special Circumstances

In cases of force majeure (such as natural disasters, government travel restrictions, or flight cancellations), we will work with our partners to waive cancellation fees where possible. Documentation (such as a canceled flight notice) may be required to process these requests.

6. Contact Us for Assistance

If you have any issues with your refund or need immediate help with a cancellation, please reach out to our customer service team:

Travel Holic World
Email: support@travelholicworld.com
Phone: +1 (844) 967-3326
Head Office: 1675 Martin Dr, Unit 114, Surrey BC V4A 6E2, Canada

Travel Holic World is a registered BC Sole Proprietorship (#FM1098526). Proprietor: Hardeep Singh.